Answering Services
Helpful tips when exploring phone options for your limousine company.
Most customers interact only with their chauffeur and the person who answers the limousine company's phone. Growing your business will require you to make some decisions about who picks up the phone when you cannot.
Your options:
Answering machine – for smaller companies without 24 hour service
Call forwarding – for companies with employees that can handle the phones remotely
Internal office phone system (PBX) – for companies with an office and multiple employees working around the clock
Answering Service – best for companies that want a live operator to answer the person and than follow a protocol that may include waking you up in the middle of the night
Virtual PBX - with a professional business greeting and offer menu options for call routing. Calls can be sent to any employee, in any location, anywhere in the world. Unlike a standard PBX, there is no hardware or software to buy or maintain, so costs start low and stay low
Proper telephone etiquette will ensure the first impression of your business is a good one. Read these article from LCT Magazine to create a telephone answering protocol that will be followed regardless if the phones are answered in-house or by service:
Telephone Etiquette 101 by Amy Carter
Phone Voices by Rebecca Christiansen
When Is It Time For the Owner To Stop Driving? by Tom Mazza
How to Increase Phone Sales by Denise Bibee
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