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Refund/Exchange/Warrantee/Cancellation policies
- ORDERS
Acceptance of orders is subject to credit approval and contingencies such as fire, water, strikes, theft, vandalism, acts of God, and other causes beyond Above All Printing dba LimoStartUp.com's control. Canceled orders require compensation for incurred costs and related obligations.
- CREATIVE WORK
Sketches, Copy, dummies, and all other creative work developed or furnished by Above All Printing dba LimoStartUp.com are Above All Printing dba LimoStartUp.com's exclusive property. Above All Printing dba LimoStartUp.com must give written approval for all use of this work and for any derivation of ideas from it.
- ACCURACY OF SPECIFICATIONS
Quotations are based on the accuracy of the specification provided. Above All Printing dba LimoStartUp.com can re-quote a job at the time of submission if copy, film, tapes, disks, or other input materials do not conform to the information on which the original quotation was based.
- PREPARATORY MATERIALS
Artwork, type, plates, negatives, positives, tapes, disks, and all other items supplied by Above All Printing dba LimoStartUp.com remain Above All Printing dba LimoStartUp.com's exclusive property.
- ELECTRONIC MANUSCRIPT OR IMAGE
It is the customer's responsibility to maintain a copy of the original file. Above All Printing dba LimoStartUp.com is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or final output. Until digital input can be evaluated by Above All Printing dba LimoStartUp.com, no claims or promises are made about Above All Printing dba LimoStartUp.com's ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize the customer supplied files will be charged at prevailing rates.
- ALTERATION & CORRECTIONS
Customer alterations include all work performed in addition to the original specifications. All such work will be charged at provider's current rates. ($75/hour)
- PREPRESS PROOFS
Prepress proofs submitted along with the original copy for the customer's review and approval must be returned to Above All Printing dba LimoStartUp.com on a "master set" marked "OK.", "OK. with corrections", or "Revised proof required" and signed by the customer. Until the return of the master set is received Above All Printing dba LimoStartUp.com has at it's option to not proceed with any additional work. Above All Printing dba LimoStartUp.com will not be responsible for undetected production errors if: proofs are not required by the customer; the work is printed per the customer's OK.; and requests for changes made are communicated orally.
- PRESS PROOFS
Press proofs will not be furnished unless they have been required in writing in Above All Printing dba LimoStartUp.com's quotation. A press sheet can be submitted for the customer's approval as long as the customer is present at the press during make ready. Any press time lost or alterations/corrections made because of the customer's delay or change of mind will be charged at Above All Printing dba LimoStartUp.com's current rates.
- COLOR PROOFING
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When variation of this kind occurs, it will be considered acceptable performance.
- OVER-RUNS OR UNDER-RUNS
Over-runs or under-runs will not exceed 5% of the quantity ordered. Above All Printing dba LimoStartUp.com will bill for actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quotation.
- CUSTOMER'S PROPERTY
Above All Printing dba LimoStartUp.com will only maintain fire and extended coverage on property belonging to the customer while the property is in the possession of Above All Printing dba LimoStartUp.com. Above All Printing dba LimoStartUp.com's liability for this property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing and the premium is paid to Above All Printing dba LimoStartUp.com.
- DELIVERY
Unless otherwise specified, the price quoted for a single shipment, without storage, F.O.B. Above All Printing dba LimoStartUp.com's platform. Proposals are based on continuous and uninterrupted delivery of the complete order. If the specifications state other wise, Above All Printing will charge accordingly at current rates. Charges for delivery of materials and supplies from the customer to Above All Printing dba LimoStartUp.com, or from the customer's supplier to Above All Printing dba LimoStartUp.com, are not included in the quotations unless specified. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or it's segments, whichever occurs first.
- OUTSIDE PURCHASES
Unless otherwise agreed in writing, all outside purchases as requested or authorized by the customer, are chargeable.
- PRODUCTION SCHEDULES
Production schedules will be established and followed by both the customer and the provider. In the event that production schedules are not adhered to by the customer, delivery dates will be subject to renegotiation. There will be no liability or penalty for delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authority, acts of God, or other causes beyond the control of Above All Printing dba LimoStartUp.com. In such cases, schedules will be extended by an amount of time equal to delay incurred.
- CUSTOMER-FURNISHED MATERIALS
Materials furnished by customers or their suppliers are verified by delivery tickets. Above All Printing dba LimoStartUp.com bears no responsibility for discrepancies between delivery tickets and actual counts. Customer-supplied paper must be delivered according to specifications furnished by Above All Printing dba LimoStartUp.com. These specifications will include correct weight, thickness, pick of resistance, and other technical requirements. Artwork, film, color, separations, special dies, tapes, disks, or other materials furnished by the customer must be usable by Above All Printing dba LimoStartUp.com without alteration or repair. Items not meeting this requirement will be repaired by the customer, or by Above All Printing at Above All Printing dba LimoStartUp.com's current rates.
- TERMS/CLAIMS/LIENS
Payment is net cash due as set forth in quotation or invoice unless otherwise provided in writing. Claims for defects, damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, Above All Printing dba LimoStartUp.com and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that Above All Printing dba LimoStartUp.com's performance has fully satisfied all terms, conditions, and specifications. Above All Printing dba LimoStartUp.com's liability will be limited to the quoted selling price of defective goods, without additional liability or special or consequential damages. As security for payment of any sum due under the terms of an agreement, Above All Printing dba LimoStartUp.com has the right to hold and place a lien on all customer property in their possession. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.
- LIABILITY
A. Disclaimer of Express Warranties: Above All Printing dba LimoStartUp.com warrants that the work is as described in the purchase order. The customer understands that all sketches, copy, dummies, and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
B. Disclaimer of Implied Warranties: Above All Printing dba LimoStartUp.com warrants only that the work will conform to the description contained in the purchase order. Above All Printing dba LimoStartUp.com's maximum liability, whether by negligence, contract, or otherwise, will not exceed the return of the amount invoiced for the work in dispute. Under no circumstances will Above All Printing dba LimoStartUp.com be liable for specific, individual, or consequential damages.
- INDEMNIFICATION
The customer agrees to protect Above All Printing from economic loss and any other harmful consequences that could arise in connection with the work. This means that the customer will hold Above All Printing dba LimoStartUp.com harmless and save, indemnify, and otherwise defend Above All Printing dba LimoStartUp.com against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.
A. Copyrights: The customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because subject matter does not have to bare a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold Above All Printing dba LimoStartUp.com harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.
B. Personal or Economic Rights: The customer also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or other personal or economic rights. The customer will, at the customer's sole expense, promptly and thoroughly defend Above All Printing dba LimoStartUp.com in all legal actions on these grounds as long as Above All Printing dba LimoStartUp.com: promptly notifies the customer of the legal action and gives the customer reasonable time to undertake and conduct defense. Above All Printing dba LimoStartUp.com reserves the right to use their sole discretion in refusing to print anything they deem illegal, libelous, scandalous, improper, or infringing upon copyright law.
- STORAGE
Above All Printing dba LimoStartUp.com will retain intermediate materials until the related end product has been accepted by the customer. If requested by the customer, intermediate materials will be stored for an additional period at additional charge. Above All Printing dba LimoStartUp.com is not liable for any loss or damage to stored material beyond what is recoverable by Above All Printing dba LimoStartUp.com's fire and extended insurance coverage.
- TAXES
All amounts due for taxes and assessments will be added to the customer's invoice and are the responsibility of the customer. No tax exemption will be granted unless the customer's "Exemption Certificate" or other official proof and/ or statement of exemption accompanies the purchase order. If after the customer has paid the invoice it is determined that more taxes due, then the customer must promptly remit the required taxes to the taxing authority, or immediately reimburse Above All Printing dba LimoStartUp.com for any additional taxes paid.
- FACSIMILE
Above All Printing dba LimoStartUp.com is not responsible for any errors, omissions, or extra costs resulting for faults in transmission of a facsimile.
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